Frequently Asked Questions
Everything you need to know before booking your move.
Pricing & Quotes
How much does a removal cost in London?+
Most local London moves range £180–£1,200 depending on property size, distance, access and packing needs. Our quotes are always fixed-price.
Do you charge by the hour?+
Man-and-van jobs are charged hourly from £45/hr. Full house and office moves are quoted as a single fixed price.
Is the quote fixed?+
Yes — once confirmed in writing, the price will not change unless you add items or services after booking.
Insurance & Safety
Are you insured?+
Yes — £50,000 Goods-in-Transit and £2,000,000 Public Liability cover on every job.
What if something gets damaged?+
Damage is rare but handled quickly — we settle valid claims within 14 days.
Are your movers DBS-checked?+
Yes, every member of staff is DBS-checked and uniformed.
Bookings & Cancellation
How far in advance should I book?+
1–2 weeks for weekend slots; same-day bookings often available mid-week.
Can I cancel or reschedule?+
Free reschedule up to 48 hours before your move. Cancellations forfeit the deposit.
Packing & Storage
Do you supply packing materials?+
Yes — boxes, bubble wrap, tape and blankets, free with most full-service moves.
Do you offer storage?+
Yes — 24/7 CCTV, individually alarmed units, flexible weekly contracts from £12/week.
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